USEFUL INFORMATION & TERMS AND CONDITIONS

The Quotation

The Price in the quotation will not have a vat charge added on as Woodstock Tree services is not VAT registered so the price you see is the price you pay. Please read through your quotation carefully to make sure you are happy with what work is to be carried out. If you notice something has not been put on the quotation or the specification is different please get in touch as we will be pleased to straighten any issues out. If you decided you would like extras added on on the day the work is carried out please speak to the foreman on site and they can give you a verbal quotation.

Your Right to Cancel

You may cancel your contract with Woodstock Tree Services within 14 day of acceptance. Any cancellations must be submitted in writing via E-mail or Letter. For short notice work such as emergency jobs or additional work quoted on the day of the job this cancellation right will not apply. For work booked in on short term notice (less than 14 days) you wish to cancel please get in touch via phone call within 24 hours of the date of the job to let us know. For any contracts cancelled partway through the delivery of the contract then the customer will be invoiced for a portion of the work. Any contracts that have been fully completed within the cancellation period cannot be cancelled.

Payment

You may Pay via Cash or Cheque on the day after completion of the work or alternatively you may pay via back transfer.

Insurance

Woodstock Tree Services is insured up to £5 Million Public Liability via Arborisk insurers. You may view a copy of our insurance certificate on our FAQ’s page under ‘Are you fully insured and qualified’.

Nesting Season

Between March and September is nesting season and any work carried out during this period runs the risk of being postponed due to nesting birds and other wildlife. If a nest is found during the course of work we must avoid cutting in that area or buffer zone of the nest. we must abide by section 1 of the wildlife and countryside act 1981. In addition to this we would advice you avoid having work carried out on dense foliage trees such as conifers or Ivy covered trees during this period.

Bats and Roosting

All types of bats are protected under the Wildlife and Countryside Act (Schedule 5) and under schedule 2 of the Conservation of Habitat and Species Regulation 2010. The act protects bats from:

Deliberately killing, injure or capturing bats.

Deliberately disturbing roosting or none roosting bats.

Destroying, damaging or obstructing access to breeding or resting sites of bats.

Any structure or place which is used and a shelter or protection for bats is classed as a roost whether or not bats are present at the time. It will be necessary to have a tree surveyed and advice from a consultant will be required before any work is carried out if a tree shows potential for a bat roost. Arborists are trained to recognise certain features of bat habitats and if anything is spotted during work being carried out it may be postponed.

Staying Green

All branches will be chipped in to the back of our truck and recycled. This wood chip will go to allotments for their paths, horse stables, farm land for agricultural purposes, domestic plant borders and on occasions sent away for Biomass. Any logs will be cut to manageable sizes and taken away on the truck, these logs will be cut up and used for firewood. On some occasions if the timber is of good or rare quality it may be given to woodworkers to plank up or build furniture out of. If you wish to keep any of the wood chip or logs yourself just let us know. In some instances we may leave a habitat pile or windrow. This consists of stacking branches and logs and cutting them down in to a small pile and provided a habitat and protection form predators for smaller creatures. This may be suggested while the job is being quoted, and is a good alternative if access is particularly bad or the tree/shrub is in a woodland environment saving you money and us time while providing a habitat for wildlife.

Important things to consider

Heavy lifting and awkward pieces of timber is common when carrying out an arboricultural task. When staff carry out a contract every effort will be in place to avoid damage to belonging or the property of our clients, the surrounding area and their neighbours. To help us ensure that the work carried out of the property runs smoothly, it would be appreciated if you would read through the following:

  1. Small plants that are in the work area should be lifted. Great care will be taken not to cause damage. Any damage that may occur we cannot be held responsible for.

  2. Any larger plants that cannot be moved need to be marked with a bright colour or covered to ensure clear visibility from workers on the ground and working at height.

  3. Plant pots/containers, garden furniture and ornaments will need to be removed. Any item that is too heavy or large please ask a member of staff for assistance.

  4. Using a chainsaw in the crown of a tree will cause the sawdust to drift some distance as well as some types or sap may be sticky as resinous and may be a problem on some surfaces.

  5. Ponds should be covered due to risk of tree sap, sawdust and oil residue from chainsaw lubrications system. Biodegradable oil will be used for the machinery.

  6. If the tree is to be worked near your drive, a neighbours drive or an areas where vehicles such as cars, motorbikes, bikes, caravans, boats etc. may be parked or stored arrangements will need to be made prior to the commencement of work.

  7. If the tree or hedge is to be worked upon which is overhanging a neighbours property the neighbour will have to be informed prior to the work being carried out.

  8. Whenever possible we advise that neighbours are informed that tree work is going to be carried out. Due to some of the machinery that will be in use could effect people who work shifts or have young families.

  9. If debris has to go through a narrow walkway, garage, property or side alley please clear a suitable pathway. A width of 2 meters will be required where possible.

  10. Animal poo will need to be removed from the area before the work starts, this will be greatly appreciated. The team are within their right to refuse to carryout the work if there is a risk of contamination from pet waste.

  11. Written consent will be required if access to a neighbours property is needed to carryout the agreed work. Should this be the case, we can provide a letter for the neighbour to sign.

TERMS & CONDITIONS OF THE CONTRACT

The Contractor

Woodstock tree services agrees to do the work under a competent manner under the British Standard 3998:2010 and guidelines provided by the health and safety executive, in compliance to the provided written specification, work schedule and quotation. The employer will only employ only careful, skilled arborists that are experienced in up to date arboricultural practices and knowledge in plants health care.

Cancellations

The clients will have 14 days to cancel the written contract from the acceptance date. This does not apply to urgent/emergency work or any other work which is required to be under taken at short notice.

All Contracts

All contracts are accepted on the basis on the basis of full invoice within 7 days of the date of invoice.

Amendments

Amendments to a contract must be made in writing. Inspection of trees have been made from the ground for the work schedule/ quotation. When carrying out the scheduled work the contractor discovers a defect or fault which was not detected, it is in his/her opinion that there is a threat to the property or person, the work required will be discussed with the client and any variations to the quotation will be agreed. A written conformation will be used when appropriate.

Complaints

If a complaint arises from the work performed under any contract it must be made as soon as reasonably possible after the date the contract is completed, unless agreed in writing.

Tree Preservation Orders and Conservation Areas

The tree concerned in the contract may be subject to a Tree Preservation Order or in a Conservation area. Woodstock Tree Services will obtain the necessary permission to carryout the work from the relevant authority.

Private Covenant

It is the responsibility of the the owner for the investigation of a private covenant and no liability shall attach to the contractor for the breach of any such covenant.

Underground Services

Unless a plan showing the exact location of underground pipes, wires or cables has been forwarded to us by the owner of the land prior to the formation of the contract, the contractor shall be under no liability for any damages caused as a result of work performed under the contract to such pipes, wires or cables, or any damage to the property resulting there-from and the owner of the land or his agent shall be solely liable for such damage.

Power Lines or Telephone Cables

Unless agreed in writing with the contractor, any charge for the removal or power lines or telephone cables to the responsibility of the owner.

Removal of Tree Debris

The debris from any tree work as per the quotation, either stacking, complete removal or chipping on site. Where debris has to be removed from the property through a house, while the company employees will take great care, it is the clients responsibility to provide adequate protection for the internal furnishings. The company cannot be held liable to damage caused to unprotected areas.

Completion of Contract

Woodstock tree services will not be held viable for damages or otherwise because of non performance of contract due to extreme weather conditions, strikes, lock outs, war, civil commotion or lack of skilled workers due to reasons beyond our control. We retain the right to cancel work. completion of work will be due to weather conditions

Expiry of Quotation

3 months after submission date of quotation Woodstock Tree Services reserves the right to re-price the work, unless it has been otherwise agreed in writing. Upon acceptance of the contract the agreed price will remain as per quotation until the work has been completed.

Hidden Obstructions

The quotation is based on the tree being free from metal, stone or other hide obstructions. If the tree cannot be felled using normal arboricultural methods, the contractor reserves the rights to re- quote accordingly.

Tree Felling

The judgement as to whether a tree will be section felled or clear felled will be made according to space availability and circumstances; this judgement will be made at the time of completion of the contract, according to the contractors opinion of the site assessment and site conditions. Felling a tree to ground level means, as close to ground level as reasonably possible to cut with a chainsaw while allowing for stones and soil in-bedding in the trunk.

Site Conditions

The contract price is based on the site conditions, existing at the time of the quotation, remaining unchanged, unless otherwise agreed in writing.